iTicket is a classy PHP system based mostly on Laravel Framework, to make sure a greater relationship with Shoppers.
Customers are usually not sure to register on this technique earlier than they will create tickets. They will simply make contact with the staffs by sending a mail to the help e mail handle setup with this script.
Designed to supply your shoppers an amazing consumer expertise, the place they will submit new Tickets or Bug Stories and communicate with you or your Brokers.
iTicket as nicely helps file attachment with help tickets. (additionally by way of e-mail which is saved on the system, made obtainable for viewing to the employees).
Copy of brokers’ Replies are despatched to the customers e-mail handle (with attachment of any file uploaded).
…under is an overview of some of its options!
Options:
- Elegant Design: Absolutely responsive design Constructed with bootstrap
- Consumer System: Customers can monitor/monitor their actions, and tickets created. Customers can have both of the three roles, Administrator (which has the very best privilege), Employees (to which tickets are assigned for response), Shopper (that are solely chargeable for submitting tickets).
- Additionally added is a secured password restoration choice.
- Safe Bcrypt Password Hashing.
- Stay consumer notification on new tickets/reply or standing change.
- Clear consumer profile show.
- Straightforward and fast shopper registration help
- E-mail Notification: A replica of reply to tickets is shipped to consumer’s e-mail tackle
- Inbound Mail: In the course of the course of establishing this script, under you will discover a complete walkthrough on the way to route your preferable help e mail handle to this script utilizing Mailgun.
- Secured! New mail despatched from an exterior is screened for safety checks, to keep away from spam.
- Mail despatched from an present consumer is processed and submitted as a brand new ticket on behalf of the consumer.
- Mail despatched from a brand new consumer can also be processed, a brand new account is created for the consumer, and a brand new ticket is posted on behalf on consumer. Login particulars is shipped to him/her for ticket monitoring objective. Nonetheless, it isn’t vital for the consumer to return again on the platform.
- Employees and Consumer can simply reply to tickets by means of e mail, whereas all data of tickets historical past are saved on the platform.
- This script can simply course of file attachments despatched with an inbound mail, and make it obtainable on the platform for staffs to view
- Grouping by Departments: Employees are grouped into departments, by which shoppers are capable of goal the fitting set of staffs, and get high quality help.
- FAQs: FAQs may be added underneath every departments within the admin part to make much more glad clients. These are displayed within the house web page of the location.
- Safe File Attachment: Ticket creation helps file sharing between employees and shoppers
- Avatar Help: iTicket helps avatar on all profiles. Such makes shoppers conscious of whoever is responding to their tickets
- On-line Standing: Every employees/admin’s profile signifies their on-line standing. In order to make sure task of tickets to a employees which is more likely to reply shortly.
- Full Automation: The next actions are taking good care of by the script at common bases utilizing cronjob.
- Auto task of latest tickets to any out there employees underneath the shopper specified division.
- Auto closure of replied and outdated tickets
- Highly effective Administrator Dashboard: Absolutely outfitted with a pleasant interface to assist administrator within the full customization of the location, and administration of consumer tickets.
- Graphical painting of tickets/website statistics. (Pie Charts and Graphs).
- Card view of employees and admin profiles with on-line standing indication.
- A fast aspect bar which shows in realtime, Prime staffs/customers and the variety of their responses to tickets.
- …and rather more
Demo:
- Administrator:
- Username: admin
- Password: 123456
- Employees:
- Username: employees
- Password: 123456
- Shopper:
- Username: shopper
- Password: 123456
Necessities:
- PHP: >= 7.zero
- MySQL Database
- Mailgun Account: Wanted for Inbound Mail Setup
- Mod Rewrite module enabled
Kindly encourage us that will help you make comfortable clients. 
Kindly fee us 5 to encourage us roll out extra options in our subsequent replace. We want to know your suggestion on how you can enhance iTicket.
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